This section is only available in Japanese.
Frequently asked questions
This section answers common questions about the pilot program, with some important notes for WeWork members.
What is this program? Why is it a pilot?
This program is a pilot initiative separate from existing WeWork memberships, designed to explore new ways of utilizing partner spaces that better reflect the unique appeal of each location.
It uses “WORKUS” (for individuals), a workspace reservation service provided by OfaaS Corp. Registration is required to use the service.
Please note:
- The existing WeWork member app and member web portal cannot be used
- Even WeWork members will be charged separately from their regular membership (payment is required at the time of booking)
- Payment must be made by the user
- Receipts can be issued via the WORKUS platform
Through this pilot, we aim to improve the service based on user feedback and eventually launch a full-scale offering.
It uses “WORKUS” (for individuals), a workspace reservation service provided by OfaaS Corp. Registration is required to use the service.
Please note:
- The existing WeWork member app and member web portal cannot be used
- Even WeWork members will be charged separately from their regular membership (payment is required at the time of booking)
- Payment must be made by the user
- Receipts can be issued via the WORKUS platform
Through this pilot, we aim to improve the service based on user feedback and eventually launch a full-scale offering.
Who provides this service?
This program is offered by WeWork Japan (WWJ Corp.) in partnership with JTB Inbound Trip Co., Ltd.
Reservations are managed through the coworking space booking app “WORKUS” (for individuals), provided by OfaaS Corp.
As a first step, the lounge at Southwest Grand Hotel in Naha, Okinawa is being offered as part of this program.
Reservations are managed through the coworking space booking app “WORKUS” (for individuals), provided by OfaaS Corp.
As a first step, the lounge at Southwest Grand Hotel in Naha, Okinawa is being offered as part of this program.
Who can use this service and what does it cost?
This is a pilot program, and anyone residing in Japan can use it — not just WeWork members.
To use the service:
You must register for WORKUS (for individuals)
Pricing is either:
¥1,100 (incl. tax) per 30 minutes
¥6,600 (incl. tax) per day, per booking
Even if you are a WeWork member, charges will apply separately from your membership.
Please note that if you book multiple visits in a single day, the total cost may exceed 6,600 yen.
To use the service:
You must register for WORKUS (for individuals)
Pricing is either:
¥1,100 (incl. tax) per 30 minutes
¥6,600 (incl. tax) per day, per booking
Even if you are a WeWork member, charges will apply separately from your membership.
Please note that if you book multiple visits in a single day, the total cost may exceed 6,600 yen.
How is this different from regular WeWork services?
Reservations are made via the WORKUS app or website (for individuals), not through WeWork’s platform.
Key differences:
No WeWork keycard is required
Check-in is done at the hotel front desk via the WORKUS app
Coffee is included
Wi-Fi is available but differs from standard WeWork Wi-Fi (details provided onsite)
Key differences:
No WeWork keycard is required
Check-in is done at the hotel front desk via the WORKUS app
Coffee is included
Wi-Fi is available but differs from standard WeWork Wi-Fi (details provided onsite)
What payment methods are available?
Payment is made in advance when booking via WORKUS (for individuals).
Accepted methods:
Credit card
PayPay
Accepted methods:
Credit card
PayPay
What is WORKUS?
WORKUS is a workspace reservation service operated by OfaaS Corp. (SoftBank Group).
It allows users to book over 300 coworking spaces and satellite offices across Japan via smartphone.
The service supports multiple brands, including WeWork, and allows flexible use of lounges and private rooms in 30-minute increments.
It allows users to book over 300 coworking spaces and satellite offices across Japan via smartphone.
The service supports multiple brands, including WeWork, and allows flexible use of lounges and private rooms in 30-minute increments.
Do I need to download the WORKUS app?
No. You can make reservations and use the service via a web browser as well.
Please access WORKUS (for individuals) from this program’s top page.
Please access WORKUS (for individuals) from this program’s top page.
Can I get a receipt?
Yes. Receipts can be issued from the “Reservation List” screen in WORKUS (for individuals).
Can charges be combined with my WeWork contract?
No. This is a pilot program, and all usage will be billed separately.
Can I make one reservation for multiple people?
If you are using the space with multiple people, each person must make their own reservation via WORKUS (for individuals).
I can’t make a reservation on WORKUS app. What should I do?
Please contact support via the WORKUS inquiry form.
Can I cancel or extend my reservation?
Cancellations are allowed up to 1 minute before your reservation start time.
Cancellations after the start time are not permitted.
Extensions are not available, and please make a new reservation and check in again if you wish to extend your visit.
Cancellations after the start time are not permitted.
Extensions are not available, and please make a new reservation and check in again if you wish to extend your visit.
Unable to make a reservation more than two weeks in advance. What should I do?
In this program, reservation slots for two weeks from today and beyond will be opened two weeks in advance. If you would like to book a schedule further than two weeks out, please kindly wait and make your reservation once your desired date is within a two-week window.
Can I leave and re-enter the hotel during use?
Yes. However, extensions or refunds for time spent outside are not available.
Can I take online meetings?
Yes. Please use headphones and be mindful of others around you.
Are Wi-Fi and power available?
Yes.
Wi-Fi connection details are provided onsite.
Power outlets are available at some seats.
Wi-Fi connection details are provided onsite.
Power outlets are available at some seats.
Can I order drinks inside the hotel?
Please contact the hotel directly regarding drink orders.
Is printing available?
No, printing services are not available.
Are meeting rooms or phone booths available?
No. Meeting rooms and phone booths are not available in this pilot program.
