WeWork Japan Privacy Policy

WeWork Japan GK (hereinafter referred to as "we” “our" or “us”) recognizes the importance of protecting the personal information of our customers, members, business partners, employees, dispatched employees, seconded employees, job applicants, and other individuals (hereinafter collectively referred to as "you" "your" or "customer(s)"). We strive to appropriately protect your personal information in order to maintain your trust. Also, if there are any discrepancies between the contents of the Japanese version of Privacy Policy and the English version of Privacy Policy, the contents of the Japanese version shall take precedence.

Subject to certain restrictions under Japanese laws and regulations, the following provisions shall apply. If there are any discrepancies between the Global Privacy Policy and the contents stated on this page, the contents on this page shall take precedence.
  • Purposes of using personal data

  • We will use your personal data for the following purposes:

    • Personal data of members and other individuals (excluding business partners, employees, dispatched employees, and seconded employees; hereinafter referred to as "members, etc."):

      1. To provide our products and services to members, etc., including online and offline events and materials requested by members, etc. (including billing and receipt of service fees from members, etc.).
      2. To protect against fraud, abuse, and harm and provide a safe environment (including both physical and online environments).
      3. To respond to and fulfill service requests from members, etc. (including updating and managing information and service usage information of members, etc., responding to the requests of members, etc., making service proposals to members, etc., developing and proposing new products or services, etc.).
      4. To analyze and improve our products and services, and customize them better (including monitoring the usage patterns of members, etc., checking for compliance with terms and conditions, conducting data analysis, and making suggestions for service improvement).
      5. To contact members, etc., for our services, promotions, contests, service improvements or proposals, feedback, claims, or other purposes.
      6. To consider, research, customize, and provide appropriate advertisements to members, etc.
      7. To comply with legal obligations and exercise our legal rights (including compliance with various laws and regulations, responding to orders or requests from courts or administrative parties (including administrative organs), responding to legal claims by third parties, conducting audits, and engaging in mergers, acquisitions, business transfers, corporate reorganization, and other transactions or activities related to business operations conducted by or to us.).
      8. For the creation of various statistical information.
      9. To provide personal data to third parties with the consent of members, etc., or based on legal requirements.
    • Personal data of employees, dispatched employees, seconded employees, and job applicants:

      1. For recruitment activities.
      2. For personnel and labor management purposes (including evaluation of capabilities and performance, promotions, secondments, transfers, creation and execution of personnel plans, project management, coordination and arrangement of business trips, analysis and adjustment of workloads, education, management of attendance and leave, decision and implementation of disciplinary actions, response to retirement, etc.).
      3. For occupational health and safety management and health management.
      4. For salary, bonuses, various allowances, expense calculations, decisions, payments, deductions, etc.
      5. For management of equipment used in business.
      6. For welfare-related tasks.
      7. For tasks related to social insurance.
      8. For compliance and internal investigations.
      9. For other tasks incidental or related to personnel and labor.
      10. For the creation of various statistical information.
      11. To provide personal data to third parties with the consent of employees, dispatched employees, seconded employees, job applicants, or based on legal requirements.
    • Personal data of business partners:

      1. To manage information regarding instructions, requests, and other matters related to our business partners, make payment to our business partners, investigate, analyze, and evaluate potential transaction partners, and manage information related to transactions with our business partners and tax-related matters, etc.
      2. To communicate with our business partners, ensure continuity of transactions, and address requests for troubleshooting, etc.
      3. To utilize the goods or services of our business partners, conduct market research, data analysis, billing and payment, project management, engage in transactions or activities related to mergers, acquisitions, business transfers, corporate reorganization, and other business operations conducted by or to us.
      4. To comply with legal obligations (including compliance with various laws and regulations, responding to orders or requests from courts or administrative parties (including administrative organs), handling legal claims from third parties, and conducting audits).
      5. To create various statistical information.
      6. To provide personal data to third parties with the consent of our business partners or based on legal requirements.
  • Regarding the joint use of personal data:

  • In accordance with applicable laws and regulations, we may engage in the joint use of customer personal data that we have obtained. The details of the joint use are as follows:

    • Joint use of personal data within WeWork Inc. Group:

      1. Items of personal data to be jointly used: customer’s name, address, date of birth, telephone number, email address, gender, occupation/department/position, details and status of contracts with us, and usage patterns/status of our services.
      2. Range of parties with whom the data will be jointly used: WeWork, Inc. group (including us, WeWork, Inc., and its affiliated companies). Please refer to our global company list for WeWork, Inc. group.
      3. Purpose of use by the parties engaged in joint use:
        The purposes of use mentioned in the above-mentioned utilization purposes for the personal data (purposes 1, 2, and 3).
      4. Entity responsible for the management of the personal data involved in joint use:WeWork Japan GK1-24-3 Minamiaoyama, Minato-ku, Tokyo, JapanExecutive Officer: Johnny Jeong Wan Yoo
    • Regarding the joint use of personal data for members who utilize our services based on a membership agreement with corporate members (hereinafter referred to as "Affiliated Members" who have entered into the underlying membership agreement):

      1. Items of personal data to be jointly used include:
        1. Records of entry and exit from various locations, office spaces, shared spaces, meeting rooms, and other spaces (referred to as “Flexible Offices”), using the member’s access card key (including but not limited to the date, time, location, and registration number of the access card key, as well as the member’s name.).
        2. Information regarding the member’s reservation or usage of meeting rooms (including but not limited to the date, time, location, and name.).
        3. Information regarding reservations or check-ins of visitors planned by the member (including but not limited to the date, time, location, and name.).
        4. Information regarding reservations or usage of dedicated desks by the member (including but not limited to the date, time, location, and name.).
        5. Usage records of the member at each location within the Flexible Offices, which are confirmed and organized from recorded videos for security reasons (including but not limited to usage records of desks or specific office spaces, locations, or shared spaces.).
        6. In addition to the above, other information related to the member’s usage of our services.
      2. Range of parties with whom the data will be jointly used:Affiliated Members of the member’s organization (including parent companies or subsidiaries of the member’s organization, or other group companies).
      3. Purpose of use by the parties engaged in joint use:
        1. Understanding the actual usage of our services by the member.
        2. Managing the security of the member and Flexible Offices.
        3. Analyzing the usage of Flexible Offices (including but not limited to behavioral analysis, analysis of usage methods, patterns, or conditions of Flexible Offices.).
      4. Entity responsible for the management of the personal data involved in joint use:WeWork Japan GK1-24-3 Minamiaoyama, Minato-ku, Tokyo, JapanExecutive Officer: Johnny Jeong Wan Yoo
  • Handling of anonymized personal information:

  • We will continuously create and provide anonymized personal information to third parties to the extent permitted by laws and regulations, as described below, after taking appropriate protective measures to make it impossible to identify a specific individual and restore the information to its original state:

    • Items of personal information contained in anonymized personal information created by us or provided to third parties: Email address, Access logs of key card usage (date and time, location of such access, etc.), Reservation logs for meeting rooms (date and time, location of such reservation, etc.)

    • Method of providing anonymized personal information to third parties: Transmission through secure means, such as encrypted electronic files protected by passwords.

  • Inquiries regarding the handling, disclosure, correction, and other matters concerning personal information:

  • If we receive a request or inquiry from our customers regarding their personal information, such as disclosure, correction, addition, deletion, suspension of use, deletion, cessation of third-party provision, or notification of purposes of use, we will respond within a reasonable period in accordance with applicable laws and regulations.

    If you have any of the aforementioned requests, inquiries, or opinions for us, please contact us via the following inquiry contact email address. We will provide a response to you at a later date via email or in writing. Please note that for this procedure, we may require the submission of separate identity verification documents. Also, please be aware that a reasonable fee may be charged for the disclosure or notification of purposes of use regarding personal information.

    We, the directors and employees of WeWork Japan GK and its group companies (hereinafter referred to as "we"), contribute to the sustainable development of society by respecting human rights in all aspects of our corporate activities.

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